Frequently Asked Questions
Everything you need to know about our premium door hardware and home fittings.
What is the standard shipping time for hardware orders?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though express shipping options are available at checkout.
Do you offer bulk discounts for trade professionals?
Yes, Keeler Hardware provides competitive pricing for builders, architects, and trade professionals. Please contact our support team to set up a trade account.
What is your return policy for incorrectly ordered items?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that custom-keyed locks or special-order finishes may be subject to a restocking fee.
Are your door handles and locks covered by a warranty?
All our products come with a manufacturer's warranty, which typically covers mechanical defects for 12 months to 10 years, depending on the specific brand and model.
Can I get my locks keyed alike before shipping?
Absolutely. We offer a professional locksmithing service to ensure multiple locks operate with the same key. Simply select the 'Keyed Alike' option or contact us after placing your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and secure Buy Now, Pay Later options.